Return & Refund Policy

Last Updated: August 31, 2026

The LOTH online catalog is designed to help customers explore furniture and workplace products and request pricing from our team. Orders are not purchased or paid for directly through this website.

Quote Requests and Orders

Submitting products through the LOTH online catalog constitutes a request for a quote and does not constitute a completed purchase or confirmed order.

After receiving your request, a LOTH representative will review product selections, quantities, availability, applicable pricing, delivery requirements, and other project details. Final pricing and order terms will be provided separately by LOTH.

An order is not considered final until it has been reviewed and accepted by LOTH and any required customer authorization, payment arrangements, or other applicable requirements have been completed.

Returns

Because LOTH represents multiple furniture manufacturers and many products are ordered specifically for an individual customer or project, return eligibility varies by product and manufacturer.

Products may not be returned without prior authorization from LOTH.

Customers wishing to request a return should contact LOTH as soon as possible. Our team will determine whether the product is eligible for return based on factors that may include:

• Manufacturer return policies

• Product condition

• Whether the product was made-to-order, configured, customized, or specially ordered

• Time elapsed since delivery

• Manufacturer authorization requirements

• Applicable freight, handling, or restocking charges

Some products, including customized, made-to-order, special-order, discontinued, clearance, or otherwise non-returnable products, may be considered final sale.

Return Authorization

If a return is approved, LOTH will provide instructions for completing the return. Products should not be shipped or returned to LOTH or a manufacturer without prior authorization.

Unauthorized returns may be refused and may not be eligible for credit or refund.

Approved returns must be in the condition required by LOTH and/or the applicable manufacturer. Products that have been installed, used, damaged, modified, or improperly packaged may not qualify for return or may receive a reduced credit.

Restocking, Freight and Other Charges

Approved returns may be subject to manufacturer restocking fees, return freight charges, handling charges, or other costs associated with returning the product.

Any applicable charges will be communicated as part of the return authorization process.

Damaged, Defective or Incorrect Products

If you receive a product that appears damaged, defective, or different from what was ordered, please contact LOTH promptly.

Please retain the product, packaging, shipping materials, and any documentation associated with the delivery while the issue is being reviewed. Photos or additional information may be requested to assist with a freight claim, manufacturer warranty claim, or replacement request.

LOTH will work with the applicable manufacturer and/or carrier to determine the appropriate resolution.

Refunds and Credits

If a return or cancellation qualifies for a refund or credit, the refund or credit will be processed through the payment or invoicing method associated with the final LOTH order.

Because payments are not processed through the LOTH online catalog or Shopify, refunds are not issued through the online catalog.

Cancellations

Requests to cancel an order should be submitted to LOTH as soon as possible.

Cancellation is not guaranteed. Once an order has been released to a manufacturer, entered into production, customized, shipped, or otherwise incurred costs, cancellation may no longer be possible or may be subject to manufacturer cancellation or restocking charges.

Questions

For questions about an order, return, cancellation, damaged product, or warranty issue, please contact your LOTH representative or LOTH customer service before returning any merchandise.